American City and County is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.
Customer Service Directors, find out how to design your site for usability, findability and relevance with this how-to guide.
Customers increasingly want to take care of business by themselves--right on your website. Studies show they don't always want to interact with you directly. The resulting opportunities to cut contact center costs are huge. But if the online self-service experience doesn't deliver, your phones will keep on ringing.
Successful self-service leads customers to more than answers. It enables them to transact business and solve problems. If you want your customers to help themselves, make sure they actually can.
Offered Free by: KANA Software, Inc.
See All Resources from: KANA Software, Inc.
Thank you
This download should complete shortly. If the resource doesn't automatically download, please, click here.
Thank you
This download should complete shortly. If the resource doesn't automatically download, please, click here.